Product Support
Norcom provides superior technical support for all of its software products.
We prefer that you contact us via email, which is monitored from about noon Eastern time until about 5AM Eastern time (we have offices in two widely separated locations).
We generally respond to email within a couple of hours, although it's not unusual to get a response a few minutes after you send a message.
Address: support@screenio.com Backup email screenio@gmail.com
We can be reached by phone see our Contact Page, but bear in mind that our time zone is four hours earlier than US East Coast.
We can also arrange to be reached via Skype which provides free pc-to-pc calling if from anywhere in the world. Click the Icon below to connect after you have installed the free Skype software. We can not always be reached by Skype however.
Product-specific Support Details
GUI ScreenIO
GUI ScreenIO and related items includes support and upgrades for one year. When that time has passed, we will bill you annually for maintenance at the current rate. If you do not purchase maintenance after the first year, the product will continue to work but you will be unable to install updated software.
Legacy ScreenIO
Legacy ScreenIO is no longer being updated. We continue to offer Phone or Email technical support on a best efforts basis. We offer licenses because there is still some demand for the product, but the demand is insufficient to justify any more development effort. We strongly recommend that you move to the current product, GUI ScreenIO.
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